Privacy policy

Last Updated: July 19, 2026

Octavia Boutique respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, request a return or exchange, subscribe to marketing communications, contact us, or otherwise interact with Octavia Boutique.

In this Privacy Policy, “Octavia Boutique,” “we,” “us,” and “our” refer to Octavia Boutique. “You” and “your” refer to customers, website visitors, and other individuals who use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information you provide to us, including:

Full name
Email address
Telephone number
Billing and shipping addresses
Customer account and login information
Order, payment, shipping, and transaction details
Products added to your cart, saved, viewed, or purchased
Product size, color, quantity, and preferences
Return, exchange, cancellation, and refund information
Marketing and communication preferences
Product reviews, photographs, or feedback you submit
Customer-support messages and form submissions
Any other information you voluntarily provide

Payment information is processed securely by Shopify and authorized payment providers. Octavia Boutique does not directly store your complete payment card number or card security code.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

Internet Protocol address
Browser type and version
Device type and device identifiers
Operating system
Approximate location based on your IP address
Referring website or advertising source
Pages and products viewed
Links, buttons, and website features used
Search, cart, and checkout activity
Date and time of website visits
Cookie and similar technology identifiers
Website performance, security, and error information

Information From Third Parties

We may receive personal information from third parties that help us operate our store and provide services, including:

Shopify and its service providers
Payment processors, banks, and card networks
Shipping and delivery carriers
Fraud-prevention and security providers
Customer-support and communication providers
Analytics and website-performance providers
Email and marketing service providers
Advertising partners, where enabled
Social media platforms
Other applications or services connected to our store

How We Use Personal Information

We may use personal information to:

Process, verify, and fulfill orders
Authorize and complete payments
Arrange shipping and delivery
Provide order confirmations and tracking updates
Process returns, exchanges, cancellations, and refunds
Create and maintain customer accounts
Respond to questions and provide customer support
Remember your cart and website preferences
Personalize and improve your shopping experience
Analyze website traffic, performance, and customer interactions
Detect, investigate, and prevent fraud or unauthorized activity
Protect our customers, website, business, and legal rights
Send service, account, security, or policy-related notices
Send marketing messages when you have subscribed or provided consent
Maintain accounting, tax, and business records
Comply with legal and regulatory obligations
Establish, exercise, or defend legal claims

Marketing Communications

When you subscribe or otherwise provide valid consent, we may send you information about new products, promotions, discounts, collections, and store updates.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link contained in the message or by contacting us at support@octaviaboutique.shop.

Unsubscribing from marketing will not prevent you from receiving necessary transactional communications concerning an order, payment, delivery, return, refund, account, or customer-support request.

How Shopify Processes Information

Our online store is hosted and powered by Shopify. Shopify provides the ecommerce platform that allows us to display products, operate checkout, process orders, manage customer information, and provide store services.

When you visit our website, create an account, or place an order, personal information may be processed by Shopify and its service providers to operate and secure the platform, process transactions, prevent fraud, improve platform performance, and provide applicable commerce services.

To learn more, please review the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/consumers) and the Shopify Privacy Portal (https://privacy.shopify.com/).

Cookies And Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies. These technologies help our website function properly, remember your preferences, maintain your shopping cart, support secure checkout, prevent fraud, measure website performance, and understand how visitors interact with our store.

Types Of Cookies

Essential Cookies: Necessary for website operation, account access, cart functions, security, and checkout.

Functional Cookies: Used to remember preferences and provide enhanced website features.

Analytics Cookies: Used to understand website traffic, customer interactions, and store performance.

Advertising Cookies: Where enabled and permitted, these may be used to measure advertising performance and provide more relevant advertising.

Managing Cookies

You may manage cookies using your browser settings or any cookie-preference tool displayed on our website. Blocking essential cookies may prevent certain features, including cart, customer account, and checkout functions, from working correctly.

How We Disclose Personal Information

We do not sell your personal information for money. We may disclose personal information when reasonably necessary to operate our store, complete transactions, provide requested services, protect our business, or comply with legal obligations.

Recipients may include:

Shopify and its service providers
Payment processors, financial institutions, and card networks
Shipping, fulfillment, and delivery providers
Fraud-detection, cybersecurity, and identity-verification providers
Website hosting and technical service providers
Customer-support and communication providers
Email, analytics, and marketing providers
Advertising providers, where enabled and permitted
Accountants, attorneys, insurers, and other professional advisers
Government authorities or law-enforcement agencies when legally required

We may also disclose information when necessary to enforce our policies, investigate suspected fraud, protect the safety of customers or others, respond to lawful requests, or establish and defend legal claims.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction. Any successor organization may continue to process personal information in accordance with this Privacy Policy unless otherwise disclosed.

Targeted Advertising And Data Sharing

We may use analytics and advertising services to measure marketing performance and understand customer interactions.

Depending on applicable law and the technologies used, certain disclosures to advertising or analytics providers may be considered “sharing,” “targeted advertising,” or a “sale” of personal information even when no money is exchanged.

You may also contact us to request assistance with an applicable privacy choice. We will not unlawfully discriminate against you for exercising a privacy right.

Global Privacy Control

Where required by applicable law and supported by our website settings, we may recognize valid browser-based opt-out preference signals, including Global Privacy Control. A recognized signal may be treated as a request to opt out of applicable data sharing or targeted advertising for the browser or device transmitting the signal.

Data Retention

We retain personal information only for as long as reasonably necessary to complete transactions, fulfill orders, provide customer support, process returns and refunds, prevent fraud, resolve disputes, maintain required records, enforce agreements, and comply with tax, accounting, legal, and regulatory obligations.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable requirements. When information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to applicable law.

Data Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information. These measures may include secure payment processing, access restrictions, fraud monitoring, transaction verification, and technical security controls.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been accessed without authorization.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

Confirm whether we process your personal information
Request access to personal information we maintain about you
Request a copy of your personal information
Correct inaccurate personal information
Request deletion of personal information
Request data portability
Restrict or object to certain processing
Withdraw consent when processing is based on consent
Opt out of marketing communications
Opt out of applicable targeted advertising or data sharing
Appeal a decision regarding an eligible privacy request
Receive equal service without unlawful discrimination

These rights may be limited by legal exceptions. For example, we may need to retain information to complete a transaction, prevent fraud, maintain financial records, resolve disputes, or comply with legal requirements.

How To Submit A Privacy Request

To submit a privacy request, email support@octaviaboutique.shop with the subject line “Privacy Request.”

Please include:

Your full name
The email address associated with your account or order
Your order number, when applicable
The privacy right you wish to exercise
Enough information for us to locate the relevant records

We may need to verify your identity before completing a request. This helps protect personal information from unauthorized access, correction, or deletion.

Where legally permitted, an authorized agent may submit a request for you. We may require evidence that the agent has permission to act on your behalf. We will respond within the period required by applicable law.

Children'S Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us. After appropriate verification, we will take reasonable steps to delete the information where required.

Third-Party Websites And Social Media

Our website may contain links to third-party websites, applications, social media platforms, and services that we do not control. Those parties may process information according to their own privacy policies.

Octavia Boutique is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

Shopify and other service providers may process or store personal information in countries outside the country, state, or region where you live. The privacy and data-protection laws in those locations may differ from those in your jurisdiction.

Where required by applicable law, appropriate measures may be used to protect personal information during international transfers.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no single universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

Where applicable, we may respond to legally recognized preference signals, including Global Privacy Control, as explained above.

Related Store Policies

Please also review the following policies:

Shipping Policy: https://octaviaboutique.shop/policies/shipping-policy

Return & Refund Policy: https://octaviaboutique.shop/policies/refund-policy

Changes To This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, website features, technology, service providers, privacy settings, or legal and regulatory requirements.

The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

For questions about this Privacy Policy, our privacy practices, or to submit a personal-information request, please contact us:

Phone: +1 410-323-3066

Email: support@octaviaboutique.shop

Address: 94 Village Square, Baltimore, MD 21210, United States

Store Business Hours: Monday, Wednesday, Thursday, Saturday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 4:00 PM